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Report on VA problems cites rude behavior by Cochran staff

May 28, 2011

Report on VA problems cites rude behavior by Cochran staff

More than two-thirds said they were able to get care in a reasonable amount of time. But two patients said they left the emergency room after seven hours without treatment.

About one in four complained about lack of cleanliness, especially restrooms.

One-third rated their overall experience with the VA medical centers as below average or poor, and 42 percent say they wouldn't recommend the St. Louis center they visited to other veterans.

Regarding allegations of rude treatment of patients, the VA said it is training staff to "greet people, value people, ask how to help people, listen to people and help people."

 

Legacy of Our Veterans' Military Exposures

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